Refund policy

Custom Name & Personalized Items
Because custom name and personalized items are made specifically for each customer, all custom items are final sale and cannot be returned, refunded, or exchanged, including if the wrong size was selected.

Customers are responsible for selecting the correct size before placing their order. Please review sizing information carefully prior to purchase.

Non-Custom Items
Non-custom items are final sale and are not eligible for returns or refunds. A size exchange may be requested within 2 days of delivery. Items must be unworn, unused, and in their original condition.

Damaged or Defective Items
If an item arrives damaged or defective, please contact us within 2 days of delivery. We may request photos of the item and packaging so we can review the issue and determine the appropriate resolution.

Custom and personalized items are not eligible for size exchanges.